- Refunds are discretionary unless stated otherwise in our terms of business. All requests for a refund will be considered on their merits, so please ensure you submit all relevant information and copies of correspondence and other documents when making your request.
- Requests for refunds should be sent as a logged enquiry to the Customer Care Team from the support section of your online Account.
- We will endeavour to deal with requests for refunds within 10 working days.
- Where you have terminated your agreement with us the particular provisions relating to your liability on termination will apply